USA / Canada Free Priority Mail Shipping*
We ship USPS Priority Mail free of charge to you. Orders are usually shipped within two business days and average Priority Mail delivery is two-three business days in the USA and 7 business days to Canada. Tracking will be emailed to you when your order ships. Make sure to check your spam folders for this email if you don’t see it in your in-box within 72 hours after your order.
If you are in a hurry for your instruments you may request a 1 day rush order + USPS Express for $45. (US only)
International / Global Shipping
We’ve shipped many orders to over 35 countries including England, Australia, Netherlands, Germany, Switzerland, Norway, Sweden, Denmark, Ireland, France, Italy, Greece, Russia, Japan, Korea, Taiwan, Malaysia, and many more.
Orders ship USPS Priority Mail International. We offer discounted SHIPPING for international customers- anywhere in the world for a flat rate of only $20US (we do this to offset the extra expense you may have to pay for customs) and often times we offer promotions on sets and tools with Free international shipping.
Average delivery time is 10-14 business days. We recommend that you inform your local mail carrier 10 days after your purchase that you will be expecting an international package from the US.
How much will you pay? You will have to contact your countries customs office, but in actuality it is often about 10-15% of your purchase price. Please keep in mind that ALL imported products have this cost imbedded into the final price- it is just the nature of a global marketplace.
Arrival time for our shipments are about two weeks, 95% of time. Tracking and delivery confirmation has improved drastically over the past few years, so you have very little to worry about in terms of your package arriving safely. Your purchase is insured both by the USPS and often by your payment gateway. We’ve shipped hundreds of international packages with no problems during the past five years.
Returns / Warranty
You may return or exchange your purchase within 45 days of delivery. You would pay return shipping - USPS Priority mail/insured unless you received an incorrect or damaged item, in which case we will provide a shipping label for you. Your tools are warrantied for 7 years. Should any issue arise we would repair or replace your tool and ship the repair/replacement back to you at no charge.